NEA SMART 2.0

Upgrade Guide NEA SMART 2.0 for Software Version below 5.00

This is the information collection for the Upgrade of NEA SMART 2.0 to work with the latest Backend and upgrade from different Versions.

  • Bring your NEA SMART 2.0 online (see below “Connect your Base to the Internet:” Section or the Manual for details)
  • When a solid Wi-Fi LED is present an Automatic update will be pushed onto your NEA SMART 2.0 Base (LED Flashing)
  • Your NEA SMART 2.0 will be automatically connected to the Cloud and you are able to pair with it after the Update to a Software greater or equal to 5.00
  • Put NEA SMART 2.0 base online as known (see manual and tutorials)
  • NEA SMART 2.0 Base will connect for approx. one minute (WIF/LAN LED permanently on) and then lose connection (WIFI/LAN LED flashing)
  • Set the NEA SMART 2.0 base to Access Point (AP) mode
  • Connect to an end device (PC/tablet/smartphone)
  • Open browser and enter address 192.168.0.2, select IT setting
  • Enter the following character string in the Insert HASH field (best copied from here, only available with Software Versions below 1.70) and confirm.

    7fa4ff68ec04a99d7528d5085f94907f4d1dd1c5381bacdc832ed5c960214676

  • Bring the NEA SMART 2.0 base back online
  • An automatic update of the Base will be pushed (LED Flashing)

Wi-Fi / LAN connection is cruical for communication with the NEA SMART 2.0 APP.
Recommended is a connection via Ethernet Cable but Wi-Fi is also possible. (Videoguide for Pairing and Wi-Fi Connecting)

02.02.2021 End user manual  -
Chapter 7 Connecting to the Internet

All software Versions

pdf

Download
(pdf, 5 MB)

WPS functionality with Application Software greater or equal 2.00

The WPS connection is an easy way to establish a permanent WIFI connection between the router and the Base.

  • The WPS activation is possible by pressing 3 x "OK" and 3 x "<".
    The WPS Functionality is active for 2 minutes.
  • Please read the manual for activation of the WPS function of your router.


Wi-Fi Settings required

Settings Configuration
Radio Frequency 2,4 GHz
Wi-Fi Multimedia (WMM) Disabled

Wi-Fi / LAN LED blink code at the Base in Cloud Mode.

In Cloud Mode, four variants of LED flashing are possible, indicating the connection status between the base and the router or server.

LED status Connection status Comment Wi-Fi / LAN LED blink code
A
Imaginary
Base is communicating with the server Normal case
Imaginary

Permanent ON
B
Imaginary
Base is not connected to the router That's the case when:
  • Wi-Fi SSID not valid or
  • Wi-Fi password not valid or
  • distance of Wi-Fi too long between Base and router or
  • LAN connection is interrupted
  • Router not ON
Imaginary

0,4s ON/ 0,4s OFF/ 0,4s ON/ 1,6s OFF/…
C
Imaginary
Base is connected to router and the Base can't reach the server That's the case when:
  • (< 1min) the connection to the server is established
  • (> 1min) internet of the provider is not available OR
  • (> 1min) Base is not registered at the Server
Imaginary

1s ON/ 1s OFF/ 1s ON/ 1s OFF/…
D
Imaginary
Base is connected to router and the Base can reach server but the certificate at the Base is not valid Please contact our Support for assistend.
Imaginary

cycle time 0.8 sec.
duty cycle is 7/8 ON 1/8 OFF

Wi-Fi / LAN LED blink code at the Base in Cloud Mode.

In Cloud Mode, four variants of LED flashing are possible, indicating the connection status between the base and the router or server.

LED status Connection status Comment Wi-Fi / LAN LED blink code
A
Imaginary
Base is communicating with the server Normal case
Imaginary

Permanent ON
B
Imaginary
Base is not connected to the router That's the case when:
  • Wi-Fi SSID not valid or
  • Wi-Fi password not valid or
  • distance of Wi-Fi too long between Base and router or
  • LAN connection is interrupted
  • Router not ON
Imaginary

1s ON/ 1s OFF/ 1s ON/ 1s OFF/…
C
Imaginary
Base is connected to router and the Base can't reach the server That's the case when:
  • (< 1min) the connection to the server is established
  • (> 1min) internet of the provider is not available OR
  • (> 1min) Base is not registered at the Server
Imaginary

Short flash of Wi-Fi/LAN LED during certificate check with server (about 3s On and then flashing like not connected to server, repeating after a period)
D
Imaginary
Base is connected to router and the Base can reach server but the certificate at the Base is not valid That's the case when the certificate of the NEA SMART 2.0 Base is not up to date. Please follow the Update guide for Software below 1.70
Imaginary

Short flash of Wi-Fi/LAN LED during certificate check with server (about 3s On and then flashing like not connected to server, repeating after a period)
Protocol Port
MQTT (legacy) 1883
MQTTS 8883
HTTP 80
HTTPS 443

For more information we also recomend our tutorials and manuals.

Country Contact Mail
Austria service.at@support.rehau.com
Belgium support.be@rehau.com
Bulgaria service.bg@support.rehau.com
Czech service.cz@support.rehau.com
France mailbox.poletechniquechauffagefr@rehau.com
Germany service.de@support.rehau.com
Greece service.gr@support.rehau.com
Hungary service.hu@support.rehau.com
Italy service@rehau.com
Netherlands support.nl@rehau.com
North Macedonia service.mk@support.rehau.com
Poland service.pl@support.rehau.com
Rumania service.ro@support.rehau.com
Slowakia service.sk@support.rehau.com
Switzerland gebaeudetechnik.ch@rehau.com
Turkey service.tr@support.rehau.com
Ukraine service.ua@support.rehau.com
United Kingdom support.uk@rehau.com

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